Shipping policy

Shipping Policy
Thank you for choosing Om Paras! We are committed to delivering your kitchen utensils safely and efficiently across India. Below are the terms and conditions that constitute our Shipping Policy.
1. Shipping Rates & Free Shipping
We offer reliable shipping across India through premium courier partners (including [e.g., Delhivery, Shiprocket, Blue Dart]).
  • Prepaid Orders: Free shipping on all prepaid orders above ₹[Insert Amount, e.g., 999]. For orders below this, a flat shipping fee of ₹[Insert Amount, e.g., 60] applies. 
  • Cash on Delivery (COD): Available for most pin codes. A non-refundable COD handling fee of ₹[Insert Amount, e.g., 49] is charged at checkout to cover courier collection costs.
2. Processing & Delivery Timelines
  • Dispatch Time: All orders are packed and dispatched from our warehouse within 24 to 48 hours (excluding Sundays and National Holidays).
  • Metro Cities: Delivery usually takes 2–4 business days post-dispatch.
  • Rest of India: Delivery takes 4–7 business days depending on your location.
  • Remote Areas & North-East: Delivery may take up to 7–10 business days.
3. Order Tracking
  • Once your kitchenware is dispatched, we will send a WhatsApp message and/or Email with your tracking link.
  • You can track the live movement of your shipment directly through our courier partner’s portal. 
4. Damaged or Broken Items (Transit Insurance)
Kitchen utensils, especially ceramic pots, glass lids, or cast-iron items, require careful handling. If your item is damaged during transit:
  • Please record an unboxing video when you first open the package. This is mandatory for us to process damage claims with our courier partners.
  • Email the video and pictures of the damage to [Insert Email] or WhatsApp us at [Insert Phone Number] within 48 hours of delivery.
  • We will arrange a free replacement or a full refund for the damaged item immediately.
5. Delivery Attempts & Undelivered Orders
  • Our courier partners will attempt delivery up to 3 times before returning the package to our warehouse.
  • Please ensure your contact number is reachable so the delivery executive can coordinate with you.
  • If a COD order is rejected at the doorstep without a valid reason, we reserve the right to restrict the COD facility for future orders on that account.